Housing: Advocacy & Assistance

Is this program for me?
  • Are you moving into a new place and need help with the deposit?
  • Are you seeking emergency rental assistance due to a 3 day pay or quit notice?
  • Are you behind on your rent due to a temporary financial crisis?
  • Are you homeless and need assistance with case management and a housing plan?
  • ​Are you in our Service Area?

​If you answered yes to any of these questions, you may qualify for the Family Service Housing Assistance and Advocacy Program.
​
Assessment Review Process?
  1. Assessments are accepted on an ongoing basis. 
    **If applying for move-in assistance, please download or pick-up an Intent to Rent letter and have the property manager fill it out prior to applying. 
  2. Assessments are reviewed by members of our staff each Friday. You should expect a phone call within five business days after submitting your application.
  3. The phone call will consist of a review of your application with one of our staff members to determine if you qualify for a screening appointment.
  4. If you do meet the initial qualifications, a case manager will follow up to schedule an in-person screening appointment at the agency.
    **Please review What to Bring for a list of documents you need to bring to your appointment. The process cannot be completed without all required documents. ​
Please complete the Housing Program Application below.
Click below for more information on our service area and what to bring to your appointment.

FAQ

When do you take applications?
Rental Assistance
  • ​Applications open on the 1st, and close on the 8th of every month. After the 8th we gather all applications and case managers will call to follow up within 48 hours during business hours.

Move-in Assistance
  • Applications are taken on an ongoing basis. They are collected and reviewed every Friday.
  • A case manager will follow up with you application the following Monday or Tuesday to continue the screening process.
What are the requirements for this program?
  • Must be:
    • Families with children 18 and under
    • Elderly (55+)
  • Must meet low-income guidelines.
  • The reason for getting assistance must be due to a situation out of your control.
  • Must prove stabilization (self-sufficiency to pay monthly expenses) if assistance is received.
  • Verification paperwork for the crisis, including but not limited to:
    • IDs for all household members
      • For all children in the household, you will need to submit either birth certificates, social security cards, shot records, school records, or Medi-Cal cards in place of an ID.
    • Proof of address, this can include any of the following:
      • This can be electric, gas, or telephone bills, with receipts from the last 2 months in your name with your current address.
      • If you are living with someone else, a letter clearly stating who you are, your address, and how much you pay in rent.
      • If you are living in a motel, a receipt identifying you, the motel address, the amount you pay, and receipts for any payments.
    • All expenses/receipts to prove the crisis.
    • Any additional information requested from a case manager.
  • Must be in our service area: Angeles Oaks, Big Bear (Limited Communities), Bryn Mawr, Fawnskin, Forest Falls, Grand Terrace, Green Valley Lake, Highland, Loma Linda, Mentone, Redlands, Running Springs, San Bernardino City (This does not include the County of San Bernardino), Sugar Loaf, Yucaipa.
When will I hear back about my application?
Please give your case manager up to 48 hours after reviewing your application to give you a call back.

Once you are connected with your assigned case manager, please follow up with them directly for any questions or updates about your case. 
If I APPLY, will you help me find housing?
Unfortunately, our program is to assist those who are either in or currently moving into housing.

However, we highly encourage you to check out our resources page to find more organizations in your area that may be able to assist. 
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​provide help to those in need in our community.
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